Modmail
Members DM Vulpo – a private channel for the team is created on the server, replies go back by DM.
Modmail
Vulpo
VulpoMembers DM Vulpo – a private channel for the team is created on the server, replies go back by DM.
- This module stores data in Vulpo's database.
- This module has 5 settings in the dashboard.
- This module is free – Vulpo has no premium.
Features
- Members DM Vulpo – a private channel for the team is created on the server.
- Team replies go back via DM, anonymously if you like.
- Internal notes: messages starting with
!are only seen by the team. - Close with a button, history in the ticket log.
Furniture
- Open Modmail and turn it on.
- Choose the category for the channels and the team roles.
- Save – members can write to Vulpo right away.
Use
- If someone shares several servers using modmail, Vulpo first asks which server the message is for.
Configuration
You find these settings in the dashboard under Modmail.
| Field | Description |
|---|---|
| Modmail enabled | – |
| Category for modmail channels | – |
| Staff roles | Can see modmail channels, get pinged for new modmails and can close them. |
| Reply anonymously | The person sees “Team of …” instead of the name of the staff member. |
| Confirmation to the person | Empty = default text. {guild} = server name. |
Troubleshooting
Replies don't arrive.
The person closed their DMs or blocked Vulpo.
Stored data
For this module Vulpo stores:
- Open modmail channels with user ID
More in the privacy policy.
Any questions? Get help